Join a powerhouse panel of leaders from Microsoft, Bank of Valletta and EBO for an insightful fireside chat on how AI and intelligent automation are transforming customer experience in banks, EMIs, and fintechs, enabling them to overcome industry challenges. You'll find out how to:
As regulatory demands tighten, market competition increases and customer engagement becomes more complex, banks and financial institutions are under increased pressure to deliver instant, personalised, and compliant customer service.
Traditional support models struggle to scale effectively to meet this rising demand, while off-the-shelf chatbots often fail to resolve even basic customer issues. For banks that prioritise exceptional customer experience, a configurable solution is essential - one that can handle high volumes, manage demand, and respond to each customer with empathy and accuracy.
AI automation is no longer a nice-to-have but an essential, and banks that invest in AI platforms have increased potential to lead and succeed.
But where to start?
11 am - 12 pm CET
23/07/25
Microsoft Teams
Meet the Speakers
Join a powerhouse panel of leaders from BOV Bank, Microsoft, and EBO AI for an insightful fireside chat on how Conversational AI and intelligent automation are transforming banks, EMIs, and fintechs to overcome today’s toughest challenges.
Hear from industry leaders from BOV, Microsoft, and EBO as they discuss how AI technologies are transforming customer experience in the financial services sector.
Discover Conversational AI & Automation for Financial Services
Learn how to automate customer interactions whilst maintaining the human touch
Find out how to reduce costs, increase workforce capacity and take your CX to the next level with AI
Delve into BOV's success story on achieving exceptional CX with AI
Q&A with industry leaders
Banking Innovation at its Finest
With digital-only banks rising and customer expectations evolving, conversational AI is not optional. It’s essential. EBO’s proven track record, with multiple banks achieving 80–90% automation and ROI in under five months, provides a blueprint for financial institutions to modernise, reduce costs, and actively engage customers.
Come ready for an engaging discussion and plenty of practical takeaways! Here’s what we’ll cover:
Keep it Human
Find out how Conversational AI enables you to speak to and understandyour customers with sentiment analysis and context awareness.
Cut Costs
Between 60-80% of inbound enquiries are repetitive in nature. Find out how AI can reduce up to 80% of your traffic from support and KYC teams.
ROI in less than 20 weeks
Discover how you can complete thousands of repetitive tasks and workflows simultaneously and generate ROI in less than 20 weeks, from deployment.
Increase operational Efficiency
Harness AI to reimagine processes end-to-end, driving efficiency and innovation.
KYC
Gain rich conversation analytics and customer insights to feed product strategies and CRM systems
A peek into EBO’s AI solution
Find out how EBO’s AI optimises the customer journey, enabling banks to deliver personalised, efficient and fully automated customer service, in any language, on any channel, at any time.
Seamless AI adoption
How to plan an AI strategy and implementation framework that maximises business value while mitigating risk.
Boost your sales
Interact with your customers via two-way natural, personalised conversation.
Expert Q&A
Get answers to your key questions from industry leaders and AI experts.
Customer Success story with BOV
We’ll also hear real-world insights from Bank of Valletta and find out how they've used AI to handle 75% of their customer enquiries autonomously.
Here’s what Bovey, the Virtual Agent at BOV has achieved and how it continues to transform the bank’s customer service.
75%
of all chats handled autonomously
80%
of operational goals [e.g. loan enqueries, card enqueries and appointment management] completed
90%
customer satisfaction rate
“The positive feedback from our customers speaks volumes about how EBO's technology has transformed our service. Partnering with EBO was a game changer for us!"”
Daniel Caruana
Head of Customer Service Centre, BOV
Who Should Attend?
This session is ideal for banking professionals and decision-makers in:
Banking & Financial Institutions
Fintech & EMIs (Electronic Money Institutions)
FOREX Trading Firms
iGaming
Insurance
Executive Leadership (CEO, COO, CNIO, CDO, CRO)
Customer Experience & Support (Head of Customer Experience, Head of Customer Service, Director of Customer Support, Customer Success Manager, VP of Client Relations, Customer Journey Specialist)
Digital Transformation & IT (IT Director or Head of IT, Head of Innovation, Enterprise Architect, Product Manager (Digital Platforms), Digital Strategy Lead, Technology Partnerships Manager)
Marketing & CRM (Head of Marketing, CRM Strategy Manager, Digital Marketing Manager, VP of Growth Marketing, Customer Engagement Lead, Loyalty Program Manager)
Unlock the potential of Conversational AI
Get the chance to learn from industry experts, technology vendors, and financial leaders and find out how you can delight your customers, reduce costs and increase workforce capacity.
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