AI in Action: Automating Customer Engagement to Achieve Exceptional Results
Join Microsoft, KPMG, Interworks, and ERGO in EBO’s upcoming webinar! Together we will explore how AI technologies are transforming customer experience in the financial services sector, with special focus on the latest trends in Conversational AI and automation. You’ll also get the chance to hear from ERGO Insurance, as they speak about achieving award-winning Customer Experience in collaboration with EBO’s AI and Microsoft Azure.
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24/10/24
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11:00am - 12:00pm CET
Join the Financial Services Webinar
AI in action: Automating Customer Engagement to achieve exceptional results
Join EBO, Microsoft, KPMG, Interworks, and ERGO in our upcoming webinar, where we’ll dive into the latest innovations in Conversational AI and automation alongside industry leaders!
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24/10/24
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11:00am - 12:15pm UTC+1
Why Join?
Hear from Industry Leaders from EBO, Microsoft, KPMG, Interworks and ERGO as they discuss how AI technologies are transforming customer experience in the financial services sector.
Discover Conversational AI & Automation for Financial Services
Learn how to automate customer interactions whilst maintaining the human touch
Find out how to reduce costs, increase workforce capacity and take your CX to the next level with AI
Delve into ERGO’s success story on achieving award-winning CX with AI
Q&A with industry leaders
Register for the webinar today!
Meet the Speakers
Host
About the Webinar
Whilst digitally enabled models like chatbots and digital forms have reduced the need for traditional call centres, they often fall short of expectations, prompting companies to seek new approaches to improve performance.
So what's the solution?
Human Touch: Automate interactions while keeping them personal
Enhanced CX: Create engaging, automated natural conversations with customers
Success Story: Learn how ERGO Insurance achieved award-winning CX
Cost Savings: Reduce engagement costs by up to 80%
Customer Insights: Understand customers with sentiment analysis and context awareness
Expert Q&A: Get answers to your key questions from industry leaders
Unlock the potential of Conversational AI
Why Attend?
- Hear from Industry Leaders including Microsoft, Interworks, KPMG and EBO.
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Discover ERGO's success story on integrating AI into their Customer Experience.
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Learn how you can automate interactions with your customers via two-way natural, personalised conversation.
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Find out how to reduce costs, increase workforce capacity and take your CX to the next level.
What We'll Cover
Introduction to Conversational AI
Keep it Human
A Sleek CX
(Really) Know Your Customer
Cut Costs
More than Q&A
Be Ahead of the Game
Improve Customer Accessibility
Q&A Session
Customer Spotlight on ERGO
During the webinar, we will shine a spotlight on ERGO, as a case study. You'll find out how ERGO's award-winning AI Virtual Agent, powered by EBO's Conversational AI and built on Microsoft Azure, has transformed the company's customer experience. With a 95% recognition rate, this innovative solution delivers personalised, 24/7 assistance and generated a customer satisfaction score of 91%, offering reliable, scalable, customer service.
"The Virtual Agent’s 95.5 percent recognition rate allows it to effectively understand messages from customers and respond appropriately.”
"We've chosen EBO as a partner to help us adopt innovative technology that allows us to scale and deliver services more efficiently and effectively for our customers."
Who Should Attend?
Financial Services including Forex, Insurance and Banking
IT, Innovation teams, Financial service professionals