AI in iGaming – Level Up Your Customer Experience with AI
Exclusive Webinar with EBO, Stanleybet & Mindway AI
🗓️ October 7th 2025 | ⌚ 12pm - 1pm CET | 📍 MS Teams
Join EBO, Stanleybet and Mindway AI to find out how AI is reshaping customer experience in iGaming. EBO's AI experts will showcase real-world use cases, Stanleybet will share their success story in automating over 50% of their customer conversations and Mindway will give into how neuroscience, AI, and expert assessments are being combined to detect and prevent problem gambling.
In iGaming, every friction point risks losing a customer, from long onboarding forms that cause high drop-off rates, to frustrating KYC processes that delay access, to compliance burdens that drain resources.
That’s where AI changes the game - slashing drop-offs with conversational onboarding, fast-tracking KYC, flagging at-risk players, and driving retention with smart, personalised engagement. All this while ensuring safe and responsible gambling.
The result?
🚀 Faster conversions, lower churn, reduced costs, and happier customers.
Join the webinar to find out how you can get started 👉
11 am - 12 pm CET
7/10/25
Microsoft Teams
What You’ll Gain?
In this webinar, you’ll find out how AI can tackle these issues head-on. We’ll explore how to:
Monitor responsible gaming
Reduce support costs by over 50%
Streamline onboarding through conversational signups
Onboard customers seamlessly and lower drop-off rates
Simplify KYC and compliance to minimise friction and churn
Boost ROI beyond 200%, with strong returns after the first year of implementation
Deflect repetitive inquiries and let your team focus only on high-value conversations
Support responsible gaming by identifying and flagging vulnerable players
Drive engagement retention with personalised conversational engagement
Join industry experts, technology leaders, and gaming innovators from Stanleybet, EBO and Mindway AI for an exclusive look at how AI is transforming iGaming, boosting player engagement, streamlining operations, cutting costs, and scaling teams efficiently.
On experiencing a surge in online player registrations, Stanleybet reached out to EBO for a data-driven digital solution. As a result, EBO developed an AI Virtual Agent which today handles over 50% of its customer conversations.
Come ready for an engaging discussion and plenty of practical takeaways! Here’s what we’ll cover:
Responsible Gaming
Detect sentiment, flag at-risk players, and support compliance.
Cut Costs
Between 60-80% of inbound enquiries are repetitive in nature. Find out how AI can reduce up to 80% of your traffic from support and KYC teams.
ROI in less than 20 weeks
Complete thousands of repetitive tasks and workflows simultaneously and generate ROI in less than 20 weeks, from deployment.
Onboarding
Replace long forms with conversational onboarding that boosts conversion rates.
KYC & Compliance
Reduce churn by automating and simplifying verification processes.
Marketing & Retention
Keep players engaged with relevant game recommendations and promotions.
Seamless AI adoption
How to plan an AI strategy and implementation framework that maximises business value while mitigating risk.
Boost your sales
Interact with your customers via two-way natural, personalised conversation.
Expert Q&A
Get answers to your key questions from industry leaders and AI experts.
Performance in Figures
Here’s what EBO’s Virtual Agent has achieved so far in the iGaming industry:
52%
conversations automated
61%
increase in player satisfaction
97%
recognition rate
Who Can Benefit ?
This event is designed for senior leaders and decision-makers who are shaping the future of gaming and technology, including:
Gaming & eSports
Digital Entertainment
Marketing & Digital Engagement
EdTech / Gamification
Venture Capital / Investment in Gaming Tech
C-Level Executives (CEO, CTO, CMO, CIO)
Heads of Product, Innovation, or Technology
Senior Game Developers / Designers
AI & Machine Learning Leads
Senior Marketing & Engagement Professionals
Game Developers / Designers
AI & Machine Learning Specialists
Product Managers (Gaming & Tech)
UX/UI Designers (Gaming)
Digital Marketing Managers / Specialists
Innovation & Strategy Leads
Tech Entrepreneurs & Start-up Founders
Data Scientists / Analysts in Gaming
“We love the results! As a data-first company, working with our Virtual Agent, Claire has helped us increase productivity, cut running costs and achieve positive levels of customer satisfaction.”
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