How can Artificial Intelligence help manage your Waiting List Backlog?

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Over 6 million patients are waiting. Manually tackling the RTT backlog is a major challenge for any NHS Trust. Text and form-based digital solutions often miss the mark as patients don’t engage with SMS messages, while they also fall short on digital inclusion and empathy. 

So what's the solution?

Watch the webinar to find out!


Key webinar takeaways

  We need to do things differently
Traditional methods cannot deliver the impact needed in the time needed

  A technological solution is here, NOW
AI technology can improve patient engagement and enable automation of repetitive tasks adding much needed capacity and utilisation
in the system

  Forms vs conversations
With an AI Virtual Assistant you can engage with patients 24/7 at scale via two-way personalised conversations across the digital channels used by your patients, like FB Messenger, What’sApp, the Trust’s website.
Would you rather fill out a form or have a conversation?

  Towards a deeper understanding
Let’s move away from a transactional model of healthcare provision to a deeper understanding of patients and their needs. AI enables interactive, real-time communication and empathy in patient engagement whilst delivering real efficiency gains

Meet the Panelists


Phil Coles

Consultant Anaesthetist at Swansea Bay
University Health Board


Gary Doherty

Director of Strategy & Planning, Lancashire Teaching Hospitals NHS Trust, Chair of the Elective Care Recovery Group for the Lancashire & South Cumbria region

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Paul Boland

Healthcare Director, EBO

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Christine Swain

Senior Clinical Consultant, EBO

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Douglas Hamandishe

Webinar Host, Clinical Consultant Alcidion, Broadcaster/Presenter Centric Health Media 

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