Harry is 58 years old with two grandchildren. Since his marriage ended and losing his job, he has found it difficult to talk about how he is feeling.
Harry has been feeling very low and feels things are getting worse. He goes to his GP to ask for help and is referred to the local IAPT service for psychological support.
Mark is a psychologist, whose Trust has digitised the IAPT patient pathway, combining Virtual Assistants (which are super-intelligent chatbots), SMS and email in a programme that is now proactively engaging with patients.
“Sally” is the IAPT Virtual Assistant (VA) created with EBO and now works 24/7 in the background. Sally is learning all the time.