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WEBINAR
The Way In:
Making NHS Navigation Work
You can now watch the full recording of The Way In: Making NHS Navigation Work on demand. Hear experts from EBO, Hertfordshire Partnership University NHS Foundation Trust, and ORCHA as they explore how NHS organisations can simplify access to care, improve patient navigation, and safely adopt AI-powered digital services.
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Explore the Key Takeaways
In this expert-led discussion, leaders from EBO, Hertfordshire Partnership University NHS Foundation Trust, and ORCHA explored how NHS organisations can simplify access to care through intelligent navigation, safe AI, and joined-up digital pathways.
Key takeaways included the importance of creating a single digital front door, helping patients reach the right service first time, implementing AI with robust clinical governance, and improving patient experience through trusted, human-centred navigation.
Drawing on real-world deployment experience from Hertfordshire Partnership University NHS Foundation Trust and a live demonstration of EBO’s Single Point of Access and Navigation (SPAN), the webinar showcased practical approaches to delivering safer, more connected access to NHS services.
💡 Missed the live session?
👉 Watch the full webinar on demand or explore the key takeaways in our latest blog.
Access the Guide
Learn more about the approach discussed in the webinar with our guide to EBO's Single Point of Access and Navigation (SPAN) solution. Discover how safeguarded AI supports safer, simpler, and more connected access to NHS services while keeping patients and carers at the center of every interaction.
✔️ Supports more connected neighbourhood-based care
✔️ Enables patients to ask routine access questions in plain language
✔️ Targets a 3x operational return on investment (ROI)
✔️ Guides patients/carers to the most appropriate next step safely
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