The Digital Front Door for NHS

This webinar brings together NHS leaders, digital delivery teams, and healthcare innovation specialists to explore the realities of creating a true digital front door.

This open discussion will focus on what’s working, what isn’t, and what organisations are learning as they try to simplify access across complex local services.

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What You’ll Gain

Practical insights into NHS digital front doors

Real-world lessons from NHS deployment

Strategies to reduce fragmented access

Safer, smarter use of AI in navigation pathways

A first look at EBO’s SPAN solution in practice

Live Q&A with NHS and digital health leaders

Accessing NHS services should be simple, so why do so many patients and carers still struggle to find the right support the first time?

As systems move toward more integrated, neighbourhood-based care, the challenge of providing clear, consistent access and the right information the first time is becoming more urgent. Many patients still end up calling the wrong number, attending urgent care unnecessarily, or disengaging completely, leading to costly misdirection, repeat calls, and increased administrative burden.

So, where to start?

Join NHS leaders, digital transformation teams, and healthcare innovation specialists for a practical discussion to explore the realities of creating a true digital front door.

This open discussion will focus on what’s working, what isn’t, and what organisations are learning as they try to simplify access across complex local services. We’ll explore how digital front doors are evolving, the governance and safety considerations behind AI-supported navigation, and the practical steps required to ensure patients can ask routine access questions, receive trusted local answers, and be guided to the right next step.