INTRODUCING THE DIGITALLY INCLUDED PATIENT

 
AI Virtual Assistants (VA) are an inevitable investment for the NHS. Think, a super intelligent chatbot, orchestrating patient outreach whilst simultaneously automating repetitive tasks. A clever combination of chatbot, robotic process automation (RPA) and AI, all focused upon NHS workflows.
 
An NHS Virtual Assistant can be pre-trained with hundreds of intentions relevant to your patient. Thanks to its AI component, the VA constantly learns from its own feedback and provides robust analytics supporting deep insight. 
 

 

 

THE DIGITALLY INCLUDED PATIENT

The IT team. The Bot and £2K per month.

 
AI Virtual Assistants (VA) are an inevitable investment for the NHS. Think, a super intelligent chatbot, orchestrating patient outreach whilst simultaneously automating repetitive tasks. A clever combination of chatbot, robotic process automation (RPA) and AI, all focused upon NHS workflows.
 
An NHS Virtual Assistant can be pre-trained with hundreds of intentions relevant to your patient. Thanks to its AI component, the VA constantly learns from its own feedback and provides robust analytics supporting deep insight.
 
 
 
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As a leader in automation, EBO is using AI to enable NHS Trusts to engage their patients at scale and make healthcare more accessible and effective. From SMS patient outreach and patient correspondence delivery, to full AI-powered Virtual Assistants, EBO will work with your NHS Trust to design, iterate, analyse and deploy multi-channel patient communications at pace. 

Improving Inclusive Access & Patient Experience

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View Harry's IAPT Patient Pathway

Find out how Sally, the Virtual Assistant, helps Harry access
IAPT services and talk about his feelings.

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View Imogen's MSK Patient Pathway 

Find out how Robbie, the Virtual Assistant, helps Imogen navigate the
MSK service and treat her lower back pain. 

Take the First Step towards
Patient-facing AI Automation


Find out more by downloading our AI Guide.

 
Kindly fill in the form.

 

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The EBO Solution can be delivered as:

A NEW LAYER OF INSIGHT TO EXISTING PATIENT PORTALS

An EBO Virtual Assistant will provide a human-like, empathetic conversational presentation to existing digital patient services.

The EBO Virtual Assistant will understand as much as 98% of conversations, will recognise patient sentiment and respond consistently in the tone of voice you define. 

Whether servicing an FAQ service, acting as a front-end to your existing patient portal or providing an interface for FOI requests, your EBO Virtual Assistant will be accessible 24 hours a day, capturing and learning from the conversations that it services.

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A TRUST-WIDE PATIENT COMMUNICATION TRANSFORMATION

EBO will bring a team of technology deployment consultants, data scientists, productivity consultants and NHS process improvement experts, who will take you on a cost-effective digital transformation journey.

The EBO team will support you every step of the way to identify the digitalisation opportunities and to maximise benefits while making sure that no patient gets left behind whether they are digitally enabled or not.

By automatically selecting one, or several, channels of communication we will work to deliver the highest level of patient reach possible.

AN INDIVIDUAL CONVERSATIONAL AI FORM OR WORKFLOW

Take an individual form, or workflow and turn it into a 24/7 two-way, automated conversation. An EBO Virtual Assistant can digitise your forms in a patient-friendly way by having real-time human-like conversations with your patients.

Conversational forms are bespoke, integrated and continually monitored. There are potentially hundreds of NHS applications which may include: 

- E-consent forms 
- PROMS
- Symptom questionnaires 
 -Experience measures
- Service feedback forms  

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Choose your Virtual Assistant Pack

Or Design Your Own 

 

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SERVICE USER

  • Allow patients to choose the most suitable time for their appointment  
  • Easy rescheduling when circumstances change 
  • Specific features for speciality areas such as Mental Health, including signposting
  • AI augmented live chat
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FRONT DOOR 

  • Surface a Virtual Assistant on your Trust’s website to immediately action patient requests  in 100+ languages
  • Respond to patient FAQs, PALs or FOIs across your website 
  • Transfer to human intervention when required
  • AI automated email
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WAITLIST & DNA

  • Broadcast to patients to validate they still need to be on the waiting list 
  • Answer patient queries 
  • Complete conversational assessments
  • Notify staff of call-back requests 
  • AI augmented live chat
  • AI automated email
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PATIENT SURVEY

  • Conversation AI surveys designed and delivered across channels best suited to patients including SMS, Virtual Assistant and Messenger
  • Supports quality improvement with real-time data and patient comments, as well as highlighting positive comments
  • Captures richer feedback than possible from a static form including sentiment analysis
  • Provides a continuous feedback loop between patient and healthcare professional
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ASSESSMENT

  • Share clinical correspondence with patients and clinicians more easily 
  • A library of pre-assessment dialogues can be completed within an intuitive flow. 
  • Texts sent to patients to inform them when test results and reports are ready for viewing 
  • Integration with GP systems to deliver discharge letters and other correspondence straight to the EPR

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EMPLOYEE EXPERIENCE

  • On-demand self-service to deliver relevant knowledge base content and resolve employee issues & questions
  • Creating Trust wide transparency with easy access to co-workers, knowledge, and policies
  • Employee onboarding, training & offboarding
  • Integration to ticketing systems, such as IT Helpdesk
  • Time off and time sheet management
  • Resolving problems proactively with predictive analytics

Watch EBO's CEO, Dr. Gege Gatt, present at the
NHS Innovation Conference. 

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The EBO Virtual Assistant is a new technology for us with great potential as it integrates directly with our RIO Electronic Patient Record. We initiated a pilot with EBO on e-Consent and are already lined up for rolling out pre-assessment and appointment modules.

Andy l'Anson
IT Programme Manager
Shropshire Community Health NHS Trust 

EBO is trusted by

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EBO accreditations 

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