As a leader in automation, EBO is using AI to enable NHS Trusts to engage their patients at scale and make healthcare more accessible and effective. From SMS patient outreach and patient correspondence delivery, to full AI-powered Virtual Assistants, EBO will work with your NHS Trust to design, iterate, analyse and deploy multi-channel patient communications at pace.
EBO will support up to 20 new conversational AI projects via its £10 million EBO Heath Skunkworks fund (EHS) focusing on patient experience improvement. Up to 70% of project costs will be met by the EHS fund providing a real-world test bed for bringing NHS innovation to the forefront. This funding source is presently available only until 30th June 2023. Please find more information and register your interest here.
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An EBO Virtual Assistant will provide a human-like, empathetic conversational presentation to existing digital patient services.
The EBO Virtual Assistant will understand as much as 98% of conversations, will recognise patient sentiment and respond consistently in the tone of voice you define.
Whether servicing an FAQ service, acting as a front-end to your existing patient portal or providing an interface for FOI requests, your EBO Virtual Assistant will be accessible 24 hours a day, capturing and learning from the conversations that it services.
EBO will bring a team of technology deployment consultants, data scientists, productivity consultants and NHS process improvement experts, who will take you on a cost-effective digital transformation journey.
The EBO team will support you every step of the way to identify the digitalisation opportunities and to maximise benefits while making sure that no patient gets left behind whether they are digitally enabled or not.
By automatically selecting one, or several, channels of communication we will work to deliver the highest level of patient reach possible.
AN INDIVIDUAL CONVERSATIONAL AI FORM OR WORKFLOW
Take an individual form, or workflow and turn it into a 24/7 two-way, automated conversation. An EBO Virtual Assistant can digitise your forms in a patient-friendly way by having real-time human-like conversations with your patients.
Conversational forms are bespoke, integrated and continually monitored. There are potentially hundreds of NHS applications which may include:
- E-consent forms
- Symptom questionnaires
- Service feedback forms
Or Design Your Own
WAITLIST & DNA
The EBO Virtual Assistant is a new technology for us with great potential as it integrates directly with our RIO Electronic Patient Record. We initiated a pilot with EBO on e-Consent and are already lined up for rolling out pre-assessment and appointment modules.
IT Programme Manager
Shropshire Community Health NHS Trust