Register for: Interactive voice bots, sentiment and keeping the 61%

The conversational AI market, which was worth $4.2 billion in 2019, is expected to reach $15 billion by the end of 2024. The technology is shaping connectivity, engagement, and communication experiences in the finance industry.

Fintech providers are rising in anticipation, with an unprecedent acceleration in technology capability to deliver AI-powered customer support services. Yet 61% of financial institution customers remain prepared to walk away after just one bad experience. 

With the support of technology service leader, Microsoft and Linakis Digital, this compact 1-hour session explores the benefits of a best of breed approach to an AI enabled voice bot journey. With 32% of companies apportioning up to 24% of their customer service technology budget to AI, the technology can no longer be considered tactical.

Take your first step in conversational AI and register today.

Is FS becoming more humane?

From chatbot to artificial emotional intelligence.

Speaker: Dr. Gege Gatt, CEO, EBO

Advances in artificial emotional intelligence (AEI) are going to allow for more nuanced reactions to human emotions. The affective computing market is estimated to grow to $41 billion by 2024, and it is anticipated that emotional inputs will create a shift from data-driven IQ-heavy interactions to deep EQ-guided experiences. Those FS brands that are starting the journey now will gain the opportunity to connect to customers on a much deeper, more personal basis. 

Gege argues that financial institutions that carefully plan for how perception AI can complement their offerings, beginning with conversational AI, will find a competitive edge.

The potential of voice AI and OpenAI as an additional channel on the digital transformation journey.

Speaker: Dimitrios Koutsanastassis, Data & AI Solution Specialist, Microsoft

Interactive voice bots promise to offer a unique personal sensory experience, democratising the use of technology, giving it the potential to be a game-changer. With surprisingly little disruption, for most FS organisations the journey starts with the introduction of a conversational AI agent.

For many companies, however, the journey can be fraught with risks if they do not curate local solutions, consider privacy-enhancing solutions, and utilise AI-based data analytics.

In this session, we will present the case that business leaders must carefully consider these techniques to strategically own the future of perception AI

How will FS digital and telephony customers embrace the fusion of voice and chatbots (Virtual Assistants)?

Speaker: Vasilis Linakis, CEO & Founder, Linakis Digital

Customers today expect top-quality, personalised, omni-channel experiences from their financial services providers. Whilst conversational AI chatbots already provide a seamless solution to meet expectations across websites and e-portals, larger financial service organisations are looking to provide a viable solution for their call-centre operations.

To address this issue, Vasilis will discuss the fusion of voice and chatbot technologies, to facilitate higher customer satisfaction, increase the ability to identify client needs and provide more suitable answers to questions posed. Also, by relying on a single technology to drive both types of conversations, the end customers will receive a more personalised and consistent experience across channels.