Watch the webinar and gain insights on how to:

✅ Humanise automation to build lasting trust.

✅ Develop intelligent systems that recognise emotional cues and respond with human-like understanding.

✅ Learn how APS Bank used conversational AI to enhance customer satisfaction.

✅ Hear from PwC Malta on the benefits of automation in today’s financial sector.

✅ Reduce customer engagement costs by 50–80% annually.

✍️ Fill out the form to access the full video recording.

Explore the Key Takeaways 

In this expert-led discussion, leaders from EBO, APS Bank, and PwC Malta explored how AI and intelligent automation are reshaping customer experience in the banking industry.

Key takeaways included the importance of balancing AI efficiency with human empathy, leveraging Conversational and Agentic AI to improve engagement, and detecting risky behaviours while ensuring compliance and trust. 

Through real-world examples, including APS Bank’s AI-powered virtual agent developed by EBO,  the discussion showcased how AI can boost customer satisfaction, reduce costs, and improve operational efficiency.

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