Mary was placed on the knee replacement waiting list. A year later she is still waiting to hear about her surgery. In the meantime her pain has worsened.

Angie is a RTT co-ordinator, whose Trust has digitised waiting list validation using an intelligent chatbot that integrates directly with the EPR.

Tim is the EBO Virtual Assistant that helps Angie increase patient reach. He contacts patients to validate whether they still require their appointments, documents their responses to reduce DNAs and maintains direct communication with waiting patients.