AI in Action: Automating Customer Engagement to Achieve Exceptional Results
Join Microsoft, KPMG, Interworks, and ERGO in EBO’s upcoming webinar! Together we will explore how AI technologies are transforming customer experience in the financial services sector, with special focus on the latest trends in Conversational AI and automation. You’ll also get the chance to hear from ERGO Insurance, as they speak about achieving award-winning Customer Experience in collaboration with EBO’s AI and Microsoft Azure.
24/10/24
11:00am - 12:00pm CET
Join the Financial Services Webinar
AI in action: Automating Customer Engagement to achieve exceptional results
Join EBO, Microsoft, KPMG, Interworks, and ERGO in our upcoming webinar, where we’ll dive into the latest innovations in Conversational AI and automation alongside industry leaders!
24/10/24
11:00am - 12:15pm UTC+1
Why Join?
Hear from Industry Leaders from EBO, Microsoft, KPMG, Interworks and ERGO as they discuss how AI technologies are transforming customer experience in the financial services sector.
Discover Conversational AI & Automation for Financial Services
Learn how to automate customer interactions whilst maintaining the human touch
Find out how to reduce costs, increase workforce capacity and take your CX to the next level with AI
Delve into ERGO’s success story on achieving award-winning CX with AI
The financial services industry is under immense pressure to provide seamless customer experiences, readily available support, and comply with growing regulations and market demands. In this dynamic sector, there is no place for high call volumes, long wait times, scripted responses, and lengthy onboarding processes. Not to mention, high employee attrition rates. Yet the problems persist.
Whilst digitally enabled models like chatbots and digital forms have reduced the need for traditional call centres, they often fall short of expectations, prompting companies to seek new approaches to improve performance.
So what's the solution?
EBO, Microsoft, KPMG, Interworks and ERGO will explore how AI technologies are transforming customer experience in the financial services sector, with special focus onConversational AI and automation. A webinar not to be missed!
Intro to: Conversational AI & Automation in Financial Services Human Touch:Automate interactions while keeping them personal Enhanced CX:Create engaging, automated natural conversations with customers Success Story:Learn how ERGO Insurance achieved award-winning CX Cost Savings:Reduce engagement costs by up to 80% Customer Insights:Understand customers with sentiment analysis and context awareness Expert Q&A:Get answers to your key questions from industry leaders
Unlock the potential of Conversational AI
Get the chance to learn from industry experts, technology vendors, and financial leaders and find out how you can delight your customers, reduce costs and increase workforce capacity. Join EBO!
Hear from Industry Leaders including Microsoft, Interworks, KPMG and EBO.
Discover ERGO's success story on integrating AI into their Customer Experience.
Learn how you can automate interactions with your customers via two-way natural, personalised conversation.
Find out how to reduce costs, increase workforce capacity and take your CX to the next level.
What We'll Cover
Introduction to Conversational AI
Explore the benefits, evolution, and latest trends.
Keep it Human
Learn how to automate customer conversations and repetitive workflows whilst maintaining the human touch.
A Sleek CX
Interact with your customers via two-way natural, personalised conversation.
(Really) Know Your Customer
Understand customers’ intents and answer with accuracy and empathy using sentiment analysis, context awareness and Natural Language Processing.
Cut Costs
Cut costs by 50-80% a year on existing customer engagement.
More than Q&A
Allow customers to manage their payments, check their bank account balance, set limits and update their data via the channel of their choice, through simple conversation.
Be Ahead of the Game
Go from a reactive customer support approach to a proactive one with AI-driven predictive insights.
Improve Customer Accessibility
Become more inclusive with multilingual support and voice capabilities.
Q&A Session
Have your questions answered by industry experts and technology providers.
Customer Spotlight on ERGO
During the webinar, we will shine a spotlight on ERGO, as a case study. You'll find out how ERGO's award-winning AI Virtual Agent, powered by EBO's Conversational AI and built on Microsoft Azure, has transformed the company's customer experience. With a 95% recognition rate, this innovative solution delivers personalised, 24/7 assistance and generated a customer satisfaction score of 91%, offering reliable, scalable, customer service.
"The Virtual Agent’s 95.5 percent recognition rate allows it to effectively understand messages from customers and respond appropriately.”
Konstantinos Chatzisymeon
CIO & Process Transformation Officer, ERGO Insurance
"We've chosen EBO as a partner to help us adopt innovative technology that allows us to scale and deliver services more efficiently and effectively for our customers."
Peter Bugeja
Head of Technology Solutions & Digital, MAPFRE
Who Should Attend?
Financial Services including Forex, Insurance and Banking
CEO, CCO, CTOs, Customer service managers, Digital Transformation leaders in Finance IT, Innovation teams, Financial service professionals
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