The Intelligent Patient Portal Webinar - Key Insights

Key Insights from ‘The Intelligent Patient Portal’ Webinar

Speakers from EBO, e18 Innovation and The Access Group, came together to discuss the IPP and its benefits to different sectors in healthcare. Read on to discover the key takeaways from the webinar.

Key Insights from ‘The Intelligent Patient Portal’ Webinar

EBO recently held a webinar in collaboration with Convenzis, to unveil its latest AI solution for healthcare – the Intelligent Patient Portal (IPP). Whilst patient portals have been around for years, this new solution aims to redefine patient engagement as we know it, by bringing AI and Conversational dialogue to the forefront. This second-generation portal heralds a new era of healthcare interaction, all with the aim of making healthcare more accessible, intuitive and supportive for patients and staff alike.

1. Introducing the Intelligent Patient Portal - Paul Boland, Healthcare Director, EBO
2. The Intelligent Patient Portal within the context of an ICS - Kerry Morgan, Customer Success Director, e18 Innovation
3. Rio Virtual Assistant: The Inclusive Solution - Ron Burdis, Business Consultant, The Access Group

Paul Boland, EBO’s Healthcare director, began by explaining how EBO helps healthcare providers to automate patient facing processes end-to-end, releasing efficiency, increasing work capacity and reducing operational costs.

By leveraging the power of Conversational AI, EBO is reshaping patient engagement, creating a rich personalized experience for patients and lowering the bar for digital inclusion. This enables patients to take an active role in their healthcare journey, helping them to feel seen, heard and most importantly, valued and informed.

EBO has so far introduced its AI automation into numerous NHS Trusts across the UK. At Sommerset NHS Foundation Trust, for example, EBO is managing over a thousand outpatient booking conversations per month, 40% of which are handled out of office hours. At Shropshire Community Health, EBO is automating patient engagement for school age, immunization and vaccinations, achieving 100% adoption rates and 95% positive feedback rates. Finally, at Betsi Cadwaladr University Health Board, EBO is saving an estimated £137,000 per waiting list validation cycle.

A deep dive into patient engagement

"So, what have we learnt from these projects?", Paul asks. EBO has learnt that enhancing patient engagement is not about installing technology but it's about enabling methods of communication that work for the patient and It's about having meaningful conversations with empathy.

Paul goes on to say that, “as citizens, we want to be able to manage each aspect of our lives in a way that fits around our busy schedules. This means having access to effective digital channels that work. We expect the experience to be simple, convenient and straightforward. After all, that’s how the modern world works. The same applies to healthcare”.

So, how can this be improved? How can we create a portal that will benefit both patients and staff significantly and make managing the healthcare journey simple? EBO’s Intelligent Patient Portal aims to address these issues by offering a second-generation solution with built-in artificial intelligence. This technology not only enhances engagement but also simplifies the user experience. Below are some of the Intelligent Patient Portal features:

Language Inclusivity

EBO's solution offers support for multiple languages, effectively reducing language barriers. By using natural language processing and proper dialogue design, patients can engage in their preferred language, increasing accessibility and improving the patient experience.

Restoring Empathy

EBO's approach aims to restore empathy in healthcare interactions. Through language recognition and context understanding, the portal provides intelligent, empathetic responses - a crucial aspect that is often overlooked in digital healthcare solutions.

Rich Data and Insights

The Ebo Intelligent Patient Portal is equipped with sentiment analysis, providing administrators with valuable insights into patient behavior and preferences. Real-time visual dashboards allow healthcare providers to stay on top of patient interactions.

The Future of Voice Technology

Paul anticipates the role of voice technology in healthcare, simplifying access to information. Patients could use voice commands to interact with the portal, making healthcare even more accessible and user-friendly.

Continuous Improvement

The portal's machine learning and language recognition capabilities enable continuous improvement. It adapts to complex tasks and increases the value it provides to patients over time.

Supporting Adoption

EBO doesn't just provide technology; it offers ongoing support for adoption. It works closely with healthcare organizations to ensure the successful implementation of the solution and drive long-term results.

A Transformative Partnership

In closing, Paul emphasized that adopting the EBO Intelligent Patient Portal isn't merely about adopting a new tool. It's about fundamentally changing the way healthcare providers engage with patients, bringing back the human touch to healthcare and creating a better healthcare system for all.

To find out how your healthcare organisation or NHS Trust can benefit from EBO's intelligent Patient Portal, contact us today.

Key Insights from ‘The Intelligent Patient Portal’ Webinar

Key Insights from ‘The Intelligent Patient Portal’ Webinar

Talk 1 - Introducing the Intelligent Patient Portal – by Paul Boland, Healthcare Director, EBO

More talks from the Intelligent Patient Portal Webinar

Talk 2 - The Intelligent Patient Portal within the context of an ICS – Kerry Morgan, Customer Success Director at e18 Innovation

Talk 3 - Rio Virtual Assistant: The Inclusive Solution - Ron Burdis, Business Consultant, The Access Group

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